Service scope
Kinxpro LLC provides managed hosting for your Odoo application, with the workers and storage listed in your quotation. Odoo Enterprise licensing, implementation, training, functional support, configuration and custom development are excluded unless expressly included.
Billing and service changes
Charges recur monthly from the agreed service start date. Payment is due according to the payment terms on your quotation. Changes to workers, storage or service scope, including the resulting price and effective date, must be agreed in writing before they take effect. Applicable taxes are shown separately.
Technical support
Hosting includes technical support for the hosting service. Additional work is quoted and billed separately at the agreed hourly rates under Software Support or Software Development.
Service availability
We target 99.9% monthly availability of the hosting platform, excluding scheduled maintenance. Uptime and recovery objectives are operational targets, not legally binding guarantees.
Backups and recovery
The service includes point-in-time recovery with a rolling 30-day backup retention period. Restoration is limited to recovery points available within that window. This retention period is not a guarantee of backup availability after the service ends.
Cancellation and data handover
Either party may cancel with at least 60 days’ written notice. Service charges remain payable through the effective cancellation date. Request any required data export before service ends; assistance beyond the hosting scope is quoted separately. Post-termination access, retention or recovery must be separately agreed in writing.
Customer responsibilities
The customer is responsible for authorized users, application access permissions, lawful use of the service and maintaining any required software licences.
Acceptance
Online signature accepts your quotation and these service terms.
Contact
For hosting requests, service changes or cancellation notices, contact [email protected].